Profiles
LinkedIn
whering
Indeed
William H
References
Ray Giffen
Former Managing Director - COPA-
DATA
+1 (732) 682-4077
Garrett Miller
Director of Technical Business
Development - COPA-DATA
+1 (609) 968-0513
Joseph Spiewak
IT Manager - Framebridge
+1 (215) 688-0829
Jeremy Rice
IT Support Technician I -
Framebridge
+1 (606) 669-0741
Joseph Ortega
PC Team Lead - Opex Corporation
+1 (856) 577-3137
Bill Hering
Information Technology Specialist
+1 (609) 500-3972
Burlington, New Jersey >
Cleveland, Ohio
billhering.com
Experienced IT Support Specialist with a strong blend of technical expertise
and problem-solving skills to enhance IT operations. Proficient in
maintaining, installing, and troubleshooting hardware and software
environments. Highly experienced in supporting end-users. A collaborative
team player with a track record of success in customer service, technical
support, and operations analysis.
Education
Burlington Township High School High School Diploma
September 2016 - June 2020
Rowan College at Burlington County Bachelors Degree
August 2020 - January 2025
Skills
Computer Science Information Technology
Documentation Operating Systems
Windows, MacOS, Linux, iOS, Android
Typing Speed
84WPM - 97%
Device Repair
Desktop, laptop, tablet, phone, etc.
Software Testing Networking
Git Python
C/C++ JavaScript
Java HTML
CSS XML
Team Management
Experience
COPA-DATA 50 Mill Stone Road, Bldg 400, E. Windsor, NJ 08520
Technical Support Engineer October 2024 - March 2026
Provide technical support for engineers using the COPA-DATA zenon software via calls, emails, and support tickets
Coordinate, resolve, and maintain local IT issues and equipment
Organize and provide on-site/remote trainings to clients on the zenon software
Provide primary source of information on using Linux-based operating systems (Ubuntu, RHEL, etc.) for the US
subsidiary
Submit bug reports and feature requests, and assist in software development and testing
Organize travel and attend trade shows, conventions, and seminars relevant to the industry
Travel to customer sites to provide localized support and troubleshooting
https://copadata.com
Framebridge 2 Twosome Drive, Moorestown NJ, 08057
IT Support Technician I July 2023 - May 2024
On-site responsibilities:
Monitor network issues.
Troubleshoot workstation hardware, including Windows PCs, Chrome devices, and printers.
Collaborate with the software engineering team to resolve issues related to our manufacturing system, Joinery, that
could not be resolved through IT.
Monitor security systems, badges, alarms, and cameras.
Configure and ship equipment for new store openings.
Prepare laptops and MacBooks for new employees and have them shipped out to remote employees, or staff at our
headquarters.
Retrieve hardware from ex-employees and prepare them for the next user.
Remote responsibilities:
Network troubleshooting.
Software troubleshooting using remote access software such as Teamviewer.
Troubleshoot retail POS devices such as iPads and card readers.
Onboard and Offboard users and grant/revoke access to relevant systems.
Monitor ticketing system and provide support for internal users.
https://framebridge.com
Experience
OPEX Corporation 835 Lancer Dr, Moorestown, NJ 08057
Computer Technician May 2021 - July 2023
Take over PC team operations when team lead was unavailable.
Communicate with Electrical department to ensure sufficient stock of all proprietary computer-related components.
Configure client computer hardware for each customer order and individual need.
Setup software based on what equipment the computer would be used for.
Prepare replacement computers for field technicians.
Receive obsolete computers and refurbish them as replacements, or scrap if machines are non-functional or out of date.
Maintain internal network and hardware to ensure peak production efficiency.
Configure server hardware for industrial-scale equipment. This includes UPS systems, network switches, proprietary
power distribution systems, and Windows Server based machines.
https://opex.com
Cracker Barrel 110 Hancock Ln, Mt Holly, NJ 08060
October 2018 - January 2021
IT Support March 2019 - January 2021
Maintain FOH hardware, including POS and Hosting stations.
Maintain BOH hardware, including security systems, POS hardware, labelmakers, phone lines, and sound systems.
Ensure all hardware and software constantly up-to-date, and prevent interruptions during operational hours.
Collaborate with IT team at headquarters to resolve issues as soon as possible, including POS access for staff, and
arranging transport for replacement hardware.
Provide guests with assistance navigating the Cracker Barrel website to place or find their order.
Staff Manager October 2019 - January 2021
Food Server / Host October 2018 - October 2019
https://crackerbarrel.com
