Bill Hering
Information Technology Specialist
+1 (609) 500-3972
Burlington, New Jersey-
Cleveland, Ohio
billhering.com
Proles
LinkedIn
whering
Indeed
William H
References
Ray Giffen
Former Managing Director -
COPA-DATA
+1 (732) 682-4077
Garrett Miller
Director of Technical Business
Development - COPA-DATA
+1 (609) 968-0513
Joseph Spiewak
IT Manager - Framebridge
+1 (215) 688-0829
Jeremy Rice
IT Support Technician I - Framebridge
+1 (606) 669-0741
Joseph Ortega
PC Team Lead - Opex Corporation
+1 (856) 577-3137
Experienced IT Support Specialist with a strong blend of technical
expertise and problem-solving skills to enhance IT operations. Procient
in maintaining, installing, and troubleshooting hardware and software
environments. Highly experienced in supporting end-users in personal and
professional environments. A collaborative team player with a track record of
success in customer service, technical support, and operations analysis.
Education
Burlington Township High School
High School Diploma
General Education
September 2016 - June 2020
Rowan University
Bachelors Degree
Computer Science
August 2020 - January 2025
Skills
Operating Systems
Windows, MacOS, Linux, iOS, Android
Typing Speed
84WPM - 97%
Device Repair
Desktop, Laptop, Tablet, Phone
Programming
C#, C++, Java, JS, Python, HTML
Documentation
Software Testing
Networking
Git
Team Management
Problem Solving
Experience
COPA-DATA
50 Mill Stone Road, Bldg 400, E. Windsor, NJ 08520
Technical Support Engineer
October 2024 - March 2026
•
Provide technical support for engineers using the COPA-DATA zenon software via calls, emails, and support tickets
•
Coordinate, resolve, and maintain local IT issues and equipment
•
Organize and provide on-site/remote trainings to clients on the zenon software
•
Provide primary source of information on using Linux-based operating systems (Ubuntu, RHEL, etc.) for the US subsidiary
•
Submit bug reports and feature requests, and assist in software development and testing
•
Organize travel and attend trade shows, conventions, and seminars relevant to the industry
•
Travel to customer sites to provide localized support and troubleshooting
https://copadata.com
Framebridge
2 Twosome Drive, Moorestown NJ, 08057
IT Support Technician I
July 2023 - May 2024
On-site responsibilities:
•
Monitor network issues.
•
Troubleshoot workstation hardware, including Windows PCs, Chrome devices, and printers.
•
Collaborate with the software engineering team to resolve issues related to our manufacturing system, Joinery, that could
not be resolved through IT.
•
Monitor security systems, badges, alarms, and cameras.
•
Congure and ship equipment for new store openings.
•
Prepare laptops and MacBooks for new employees and have them shipped out to remote employees, or staff at our
headquarters.
•
Retrieve hardware from ex-employees and prepare them for the next user.
Remote responsibilities:
•
Network troubleshooting.
•
Software troubleshooting using remote access software such as Teamviewer.
•
Troubleshoot retail POS devices such as iPads and card readers.
•
Onboard and Offboard users and grant/revoke access to relevant systems.
•
Monitor ticketing system and provide support for internal users.
https://framebridge.com
Experience
OPEX Corporation
835 Lancer Dr, Moorestown, NJ 08057
Computer Technician
May 2021 - July 2023
•
Take over PC team operations when team lead was unavailable.
•
Communicate with Electrical department to ensure sufcient stock of all proprietary computer-related components.
•
Congure client computer hardware for each customer order and individual need.
•
Setup software based on what equipment the computer would be used for.
•
Prepare replacement computers for eld technicians.
•
Receive obsolete computers and refurbish them as replacements, or scrap if machines are non-functional or out of date.
•
Maintain internal network and hardware to ensure peak production efciency.
•
Congure server hardware for industrial-scale equipment. This includes UPS systems, network switches, proprietary
power distribution systems, and Windows Server based machines.
https://opex.com
Cracker Barrel
110 Hancock Ln, Mt Holly, NJ 08060
October 2018 - January 2021
IT Support
March 2019 - January 2021
•
Maintain FOH hardware, including POS and Hosting stations.
•
Maintain BOH hardware, including security systems, POS hardware, labelmakers, phone lines, and sound systems.
•
Ensure all hardware and software constantly up-to-date, and prevent interruptions during operational hours.
•
Collaborate with IT team at headquarters to resolve issues as soon as possible, including POS access for staff, and
arranging transport for replacement hardware.
•
Provide guests with assistance navigating the Cracker Barrel website to place or nd their order.
Staff Manager
October 2019 - January 2021
Food Server / Host
October 2018 - October 2019
https://crackerbarrel.com
